Community Justice Centres

Community Justice Centres (CJC) provide free mediation to help people solve disagreements (or resolve disputes) without going to court.

We also provide other alternative dispute resolution (ADR) services tailored to help people solve conflicts.

Our services are confidential, easy to use and voluntary. We also accept mandatory court referrals. There are no waiting lists and we provide services throughout New South Wales. We are funded by the NSW government and are part of the Department of Justice.

For free mediation, contact Community Justice Centres.

Facts and figures 2017-18

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8300

1061

  • Non-court referred matters = 84% resolved
  • Court referred matters (excluding small claims) = 73% resolved
  • Court referred matters involving APVOs = 77% resolved
  • Court referred matters for small claims = 57%
  • Neighbourhood disputes = 81% resolved
  • Family disputes = 68% resolved
  • Separated couple = 66% resolved
  • Landlord/tenant disputes = 72% resolved
  • Workplace disputes = 74% resolved
  • Organisations, clubs, associations = 71% resolved
  • Other business/commercial disputes = 60% resolved

  • Neighbours
  • Business
  • Social
  • Family
  • Spouse/Partner
  • Workplace
  • Organisation/club/association
  • Landlord/tenant

  • Private citizen
  • Courts and Tribunals
  • Local Council
  • Legal Practitioners and services
  • State Government (other)
  • Police

  • 95% were satisfied with the assistance CJC provided in resolving their dispute
  • 98% found the staff and mediators helpful and courteous
  • 79% said mediation with CJC helped with their situation
  • 94% said CJC mediators understood their concerns
  • 98% stated they felt they were able to have their say in mediation
  • 83% stated they were provided with useful information before the mediation
  • 85% would use CJC again
  • 88% would recommend CJC to others

Over 12,000.

75% of matters resulted in mediation within 60-days of first contact from at least one party to the dispute.

33,459 (does not include any other inward modes of contact).

39,165.

Over 100 mediators located throughout NSW.

Up to 20 (all frontline staff are trained mediators).

Last updated:

16 Mar 2020

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We acknowledge the traditional owners and custodians of the land on which we work and we pay respect to the Elders, past, present and future.
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